Helper

Order Management System account creation and management basics.

OMS Account Basics

How to create replenishments in the order management system (OMS) or advance ship notices so the warehouse team knows whats coming and what to receive in the warehouse management system…

Creating Replenishments - ASNs

How to to use the main menu in your Shipedge OMS account.

Main Menu

The Wall View is a great way to communicate with your warehouse team and has a simple dashboard.

Using the Wall to communicate.

Benjy Wang

Everything related to your Shipedge Order Management System (OMS).

In this article, we will explain how to configure all the fields in your Main User Profile, including your username, resetting your password, and more.

Main User Profile

How to set notifications on system events, such as shipped orders or received replenishments, so you can stay updated about your orders and inventory at all times.

Configure Communications Settings & Notifications

How to find your API Key and API documentation in your Shipedge OMS Account and integrate via our Open API. Currently, three versions are supported: v2, v3, and v4.

API Integration

This guide explains how to configure communication templates, a feature that enables you to customize specific documents and notification templates such as packing lists, backorder notifications, and replenishment documents.

Configure General Communication Templates

In this article, we will explain how to add, edit, and delete user accounts from your Main User profile. Also, it will instruct on how to give certain permissions for…

Manage User Accounts

This guide will show how to configure this for Orders from a specific source channel such as an integration or a template.

Configure Channel-Specific Communication Templates

How to manage OMS accounts & preferences or settings.

Account & Preferences

This comprehensive guide covers creating, configuring, and using dropship returns in your OMS account.

Dropship Returns

This comprehensive guide covers creating, configuring, and using returns in your OMS account. We'll cover everything from setup to additional configurations or settings.

Returns and Exchanges

Creating, viewing, and managing returns and exchanges in your OMS account.

Returns & Exchanges

This guide will cover the basics of orders, the data associated with them, and how to use them.

Orders Basics

Manually Adding Orders from the User Interface in the OMS account.

Manually Adding Orders from the User Interface

Here are some common ways to assign inventory and clear backorders: receive more inventory, send what's available, apply alternatives, or prioritize certain orders.

How To Clear Backorders

we will explain how to use the HOLD feature within Shipedge. This feature is useful when you need to review, modify, or delay an order before it moves forward to…

How to Hold and Release Orders

In this article, we will explain how to configure and use 3PT, also known as third-party billing, for your order shipments. This feature allows you to charge shipping labels to…

Configuring Third-Party Billing for Shipments

Orders

Channel Integration Guide

How to Connect With WooCommerce

Integrating channels and other platforms.

Integrations

Create a custom design with text, images, and links

Shipedge.com

OmniOrders.com

Binlogic.com

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.